FAQ

FAQ

  • 1. Where are these products manufactured? Which is the loading port?

    We have assembly plant in Shanghai, Hunan, Zhejiang. If not specified, the loading port is Shanghai port.

  • 2. Do you carry your products in stock?

    We usually have standard CI type self-priming pump in stock, and normally the delivery time is 20 days for stainless steel type of pumps.

  • 3. Do you carry pump spare parts in stock?

    Yes, we carry large amount of pumps and parts in stock.

  • 4. Do you manufacture pumps your own and you distribute pumps?

    We manufacture some of the pumps its own. Rotech also distributes some of the products which it doesn’t manufacture. We provide one-stop service, we provide all the pump solutions and service.

  • 5. What is your take on quality products?

    We are committed to supply quality products to our customers. Our quality control department make sure that every product are best in quality and free from any manufacturing defects.

  • 6. What is warranty on your pumps? How do you service your pumps?

    We offer 1 years of unconditional warranty on Pumps for the manufacturing defects.

  • 7. Why should we buy your pumps, as there are plenty of other suppliers around?

    We are committed to supply best quality products at minimum lead time and competitive pricing. We believe this is what customer wants. Moreover, we stand behind our products. We believe in customer satisfaction. We are satisfied until customers are.